Privacy Policy

Worcestershire Garden Buildings Ltd respects your privacy.

This policy explains how we collect, use and protect personal information when you visit our website, contact us, request a brochure or callback, or enquire about our garden buildings and services.

Who we are

Worcestershire Garden Buildings Ltd is responsible for the personal information described in this policy.

You can contact us about privacy matters at:

Worcestershire Garden Buildings Ltd
By the Farm Shop, Holt Fleet Road
Ombersley, Worcester WR9 0HJ
Email: enquiries@worcestershiregardenbuildings.co.uk
Telephone: 01905 621 330

Information we collect

Depending on how you interact with us, we may collect:

• Your name and contact details, such as your telephone number, email address and postal address.
• Details you provide in an enquiry, brochure request, callback request or other communication.
• Information needed to discuss, arrange or provide a garden building or related service.
• Technical information about visits to our website, such as pages viewed, device information and cookie choices.

You can browse the website without making an enquiry. If you ask us to contact you or send information, we need the relevant contact details to fulfil that request.

How and why we use your information

We use personal information to:

• Respond to enquiries, brochure requests and callback requests.
• Discuss your requirements and provide quotations, products or services.
• Keep appropriate records of our conversations and customer relationships.
• Operate, protect and improve our website and services.
• Meet legal obligations, including those relating to business records.
• Send marketing communications where you have agreed to receive them, or where the law otherwise permits us to do so.

Our lawful bases under UK data protection law depend on what we are doing. They may include taking steps towards or fulfilling a contract with you, complying with a legal obligation, and our legitimate interests in responding to enquiries, managing our business and improving our services. Where we rely on consent, such as for certain cookies or marketing communications, you can withdraw it at any time.

When we rely on legitimate interests, we consider your rights and expectations before using your information.

Marketing

We will only send marketing emails or messages where we have a lawful reason to do so. You can ask us to stop at any time by using the unsubscribe option in a message or contacting us using the details above.

You have the right to object to the use of your personal information for direct marketing at any time.

Who we share information with

We do not sell your personal information. We may share it with service providers who help us run our website and business, and with suppliers or installers where sharing is necessary to respond to your request or provide a service. We may also disclose information when required by law.

Service providers acting on our behalf must handle personal information appropriately and only for the purposes for which it is shared.

How long we keep information

We keep personal information only for as long as needed for the purpose for which it was collected. For example, we keep enquiry information while we are responding and for a reasonable period afterwards in case you get back in touch. We keep customer and transaction records for as long as needed to provide services, deal with queries and meet applicable legal requirements. We review information and delete it when it is no longer needed.

Cookies and website analytics

We use CookieYes to manage cookies on our website and record your cookie choices. Some cookies are necessary for the website to work. Optional cookies, including those used to understand how visitors use the site, are controlled through the choices you make in the CookieYes banner.

You can accept or reject optional cookie categories when the banner appears. You can change your choices or withdraw consent at any time using the Cookie Settings link in our website footer.

The CookieYes preferences panel provides further information about the cookie categories used on this website.

Keeping your information secure

We use appropriate measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access is limited to people and service providers who need the information for their work.

Transfers outside the UK

Some of the service providers we use may process information outside the UK. Where this involves a transfer of personal information, we take steps to ensure appropriate protections are in place under UK data protection law. You can contact us for more information.

Your rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information or restrict how it is used.
• Object to certain uses of your information.
• Ask for certain information to be transferred to you or another provider.
• Withdraw consent where we rely on it. This will not affect our use of the information before you withdrew consent.

To exercise a right, contact us using the details above. We may need to confirm your identity before responding. There is normally no charge for making a request.

Complaints

If you are concerned about how we have handled your personal information, please contact us at enquiries@worcestershiregardenbuildings.co.uk. We will investigate your complaint, acknowledge it within 30 days and tell you the outcome.

You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Links to other websites

Our website may link to other websites. Their operators are responsible for their own privacy practices, so please read their privacy information when you visit them.

Changes to this policy

We may update this policy when our services, website or legal requirements change. The date at the top of this page shows when it was last updated.